Contact us
Our team is always happy to hear from you!
Don't hesitate to write us if you have inquiries, ideas or feedback.
Please feel free to contact our Customer Service:
Info@gaelghattas.comEmail Us
We are waiting for you
Our Showroom
Visit us in our showroom in Beirut to discover all our products physically, and customize your own strap by selecting your style and design from the variety of Fabrics and Leather available.
FAQ
What kinds of straps do you offer?
We create both ready-made and custom
straps for handbags,
cameras, musical instruments and phones. Each crafted by hand with care,
high-quality materials, and a touch of personality.
Can I personalize my strap?
Yes! You can embroider your
initials or name on leather to
make your strap uniquely yours. Simply choose the personalization option when
placing your order.
How long does a custom strap take to make?
Custom straps usually
take 5 to 7 business days to
craft, depending on the design and material. We’ll keep you updated throughout
the process.
What materials do you use?
Our straps are made from reused fabrics, upcycled leather, and quality hardware. We love turning leftover textiles into timeless, durable pieces — every design is one-of-a-kind.
Areyour straps adjustable and compatible with all bags?
Our cotton webbing straps are adjustable, allowing you to customize the length to
your preference.
Straps with leather backing are fixed at a standard crossbody length of 120 cm,
offering a sleek, structured look.
What if my bag doesn’t have hooks for a strap? Can you make it strap-friendly?
Yes! Just drop your bag at our atelier in Sodeco, and we’ll tailor it to make it strap-compatible by adding subtle metal rings that match your bag’s style.
What kinds of products do you offer?
We design a variety of handcrafted accessories from leftover fabrics and leather, including straps, chest bags, pouches, belts, leash handbags, tote bags, keychains, sunglasses covers, wallets, and AirPod cases and even leashes and collars for dogs. Every piece is unique, sustainable, and made with care.
How long does delivery take in Lebanon, and what are the fees?
- Inside Beirut: 2 business days
- Outside Beirut: 3–5 business days
Delivery fee: $4 per order
Do you ship internationally?
Absolutely. We ship worldwide using trusted couriers. Delivery times and rates depend on your location and are shown at checkout.
What’s your return policy?
We accept returns within 7 days of delivery for unused, non-custom items in their original packaging.
How should I care for my strap?
Keep your strap away from water, perfumes, and direct sunlight for long periods.
For leather pieces, wipe gently with a soft dry cloth. Avoid machine washing to preserve the fabric and hardware.
Where are your straps made?
Each strap is designed and handcrafted in our atelier in Lebanon, blending creativity, craftsmanship, and sustainability.
Wherecan I purchase your straps in Lebanon?
You can find our straps in-store at our atelier in Sodeco. They’re also available at Pink Octopus in Batroun for a curated selection.
Do you collaborate with shops or offer wholesale?
Yes, we love partnering with boutiques and concept stores that share our values. Contact us for wholesale opportunities: info@gaelghattas.com
How does buying your straps support sustainability?
Every purchase helps reduce fabric waste, supports local artisans, and encourages conscious, ethical fashion. KEEP THE BAG, CHANGE THE STRAP!
Do you offer DIY workshops for making straps?
Yes! We host hands-on DIY workshops at our atelier where you can design and create your own strap. It’s a fun way to get creative, learn the craft, and leave with a personalized piece made by you.